Termii Unveils V4: Unifying API Messaging, Automated Marketing Campaigns and Omnichannel Customer Support in One Communication Platform

Termii has launched Termii V4, an evolution of its customer communication platform that brings together API messaging, automated marketing campaigns and omnichannel customer support. The launch builds on Termii’s existing messaging infrastructure, which has processed over 5 billion transactions with 99.9% uptime.

For years, businesses have treated these as separate problems: one system sends the OTP, another follows up with a marketing message, and a third handles support when something goes wrong. Termii V4 changes that by connecting all three around the single customer relationship they’re actually part of.

“Customer communication is no longer about individual messages or individual channels,” said Gbolade Emmanuel, CEO of Termii. “Every interaction is part of a larger customer relationship, and businesses need the infrastructure to understand and act on that relationship. With Termii V4, we are bringing together the foundation businesses already trust with the intelligence, engagement and support capabilities they need to build stronger customer experiences.”

Three Capabilities, One Platform

Signals is the trusted messaging foundation Termii has built its reputation on – OTPs, payment alerts, and fraud notifications delivered reliably across SMS, Email, Voice, USSD and WhatsApp. What’s new in V4 is that these signals now carry forward as context, not just as one-off messages.

Engage turns that context into action. Businesses can run targeted one-off campaigns to the right customer segment, or set up automated, AI-powered journeys that trigger from a signal, a relevant follow-up after a payment, or the next step in a customer’s journey, without starting from scratch each time.

Resolve brings support into the same thread. When a customer needs help, Resolve lets businesses respond with AI Agents or human agents across Email, WhatsApp, Live Chat, Instagram, and other channels, with full context of what came before, the signal that started it and the engagement that followed, instead of starting the conversation cold.

Why It Matters Now

Businesses operating in fast-moving global markets are dealing with customers who expect consistency regardless of where an interaction starts. A platform that treats messaging, engagement, and support as one connected system, rather than three disconnected tools, changes how businesses can manage that relationship at scale.

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Termii V4 is built on the same infrastructure that already processes billions of transactions with a 99.9% uptime SLA. This isn’t a rebuild; it’s an expansion of what that infrastructure can now do.

Businesses can watch the full Termii V4 walkthrough to see how messaging, marketing campaigns and customer support work together, or explore the platform and book a demo.

About Termii:

Termii is a customer communication infrastructure company helping businesses across Africa and beyond connect with their customers at critical moments. Its platform brings together API messaging, automated marketing campaigns and omnichannel customer support to help businesses manage customer communication in one place.