QC iReport digital platform logs 82% resolution rate

MANILA, Philippines – Quezon City’s digital reporting platform, QC iReport has resolved 4,580 of 5,589 reports filed by residents and other users in nearly four months, giving it an 82% resolution rate as of Aug. 31, the city government said.

QC iReport, which allows residents to digitally file non-emergency complaints, concerns, requests, and inquiries through QC e-Services and the QCitizen mobile application, posted a 99% response rate during the period, according to the city government. 

Users can also upload photos and other supporting information and track the status of their reports.

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The platform had 1,009 unresolved reports that were still being acted on. The city government explained that some cases may take longer to close because they require coordination with other agencies, site inspections, repairs, construction work or other on-site interventions. 

“The QC iReport is part of our commitment to digitize local government processes and make public services more accessible to our residents. More importantly, it gives QCitizens a direct channel to raise their concerns, monitor government action, and get the assistance their communities need,” Quezon City Mayor Joy Belmonte said.

Reports cover city services, public concerns

The city government said the platform accepts reports on a range of concerns, including clogged drainage, illegal parking, potholes, uncollected residential garbage and establishments operating without building or business permits.

Residents can also report illegal gambling, busted streetlights, illegal vendors and terminals, inaccurate weighing scales and overpricing in public markets, as well as road obstructions.

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READ: QC gov’t gives residents formal role in city budget process

Requests for tree removal and trimming can likewise be submitted through the platform.

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“Once a valid report is submitted, it is referred to the appropriate city department or, when necessary, to national government agencies, utility providers, telecommunications companies, and other concerned entities,” the city government said. 

The digital citizen reporting platform is managed by the Quezon City Business Permits and Licensing Department and the Quezon City Citizen Services Department. 

Meanwhile, for emergencies and incidents requiring immediate assistance, the city government said residents should use QC Helpline 122 instead.

Helpline handled over 17,000 calls in August

In August, as the southwest monsoon or “habagat” persisted for a month and brought heavy rains to parts of the country, QC Helpline 122 received 17,534 calls, 613 of which were related to the monsoon and were referred to the appropriate city departments for assistance, the city government said.

The calls included inquiries about class suspensions and weather conditions, reports of flooding in barangays, requests for operational support and calls seeking emergency assistance during heavy rainfall and flooding.

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“Through QC iReport and QC Helpline 122, the Quezon City Government continues to strengthen its citizen-centered public service system by giving residents clearer and more accessible channels to report concerns, track government action, and obtain assistance,” the city government said.  /gsg