BIG changes coming to SA prices, receipts and labels

The way SA prices, receipts and labels are displayed by retailers is set for a big change if the National Consumer Commission (NCC) gets its way. With less than 45 days to go, the draft guidelines have been gazetted, and could have widespread ramifications for non-compliant traders and spaza shop owners.

SA PRICES, RECEIPTS AND LABELS

You may recall there was a nationwide inspection between July 2024 and March 2026. And it was deemed, according to the Consumer Protection Act (CPA), that many retailers contravened Sections 22, 23, 24, 26 and 29 of the Act. These specifically related to SA prices, recipients, labels and sales records.

Most inspected suppliers “failed to disclose prices of goods offered for sale.” Nor did they issue compliant sales records and receipts. Furthermore, the NCC said that many products had no labels or descriptions. And this limits consumers’ ability to make informed choices before buying.

WHO IT AFFECTS

The draft guidelines are a practical write-up of the CPA’s legal complexities. They tell suppliers, importers, manufacturers, distributors, retailers and service providers what they must do to comply. The NCC says they’re a general method to follow, and cases are still weighed on a case-by-case basis. A product description must, where applicable, include:

• Product name.
• Quantity, size, weight or volume.
• Composition or material content.
• Country of origin.
• Model or identification number.
• Expiry or best-before date.
• Care or storage instructions.
• Any other prescribed information.

NEW GUIDELINES FOR SA PRICES

• Prices must be displayed in South African rand, clearly visible and legible.
• Displayed prices must include VAT and mandatory charges.
• The price shown must match the amount charged at the till.
• Suppliers can’t charge more than the displayed price.
• Hidden charges and undisclosed fees are not allowed.
• Online and in-store suppliers must disclose all extra charges before payment, including booking, service and administration fees.

KEY RULES ON RECEIPTS AND SALES RECORDS

• A sales record must be issued for every transaction.
• It must include the supplier’s full name or registered business name and VAT registration number, among other prescribed details.

The draft guidelines on SA prices, receipts and labels is open for public comment right now HERE. Informal traders, who face the biggest compliance gap, have the most to gain from understanding what’s expected of them going forward if and when approved.

But what do you think? Do you think the rules for SA prices, receipts and labels is sufficient for informal traders? Please share your thoughts in the comments section below …